Unit of Competency Mapping – Information for Teachers/Assessors – Information for Learners
SIRXSLS303 Mapping and Delivery Guide
Build relationships with customers
Version 1.0
Issue Date: May 2024
Qualification | - |
Unit of Competency | SIRXSLS303 - Build relationships with customers |
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Description | This unit describes the performance outcomes, skills and knowledge required to develop and maintain expert knowledge to provide accurate product information to customers, including post-sales support. It also covers communication, analysis and sales techniques to plan and implement sales presentations, build positive relationships with customers, and resolve customer complaints to ensure positive business outcomes. | ||
Employability Skills | This unit contains employability skills. | ||
Learning Outcomes and Application | This unit applies to senior sales personnel. | ||
Duration and Setting | X weeks, nominally xx hours, delivered in a classroom/online/blended learning setting. |
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Prerequisites/co-requisites | Nil | ||
Competency Field |
Development and validation strategy and guide for assessors and learners | Student Learning Resources | Handouts Activities |
Slides PPT |
Assessment 1 | Assessment 2 | Assessment 3 | Assessment 4 | |
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Elements of Competency | Performance Criteria | |||||||
Element: Develop relationships with customers. |
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Element: Apply expert knowledge. |
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Element: Provide post-sales support. |
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Element: Plan sales presentations. |
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Element: Implement sales presentations. |
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Element: Maintain and use a customer database. |
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Element: Deal with difficult customers. |
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